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    2

    Jan

    Wells Fargo Smackdown on Continuity and Rebills – What’s Ahead in CPA

    Posted by admin  Published in Affiliate Commissions, Affiliate Marketing, CPA Network Advertising Distribution, CPA Networks, FTC, Internet Marketing, Internet Scams, online performance marketing
    Wells Fargo forgoes its rebills and subscriptions business.

    ells Fargo forgoes its rebills and subscriptions business.

    Thanks to Ruck at Convert2Media.com’s blog post for alerting the industry about Wells Fargo departing the rebills/continuity/negative option billing.

    Make sure to read the entire story on Ruk’s blog on what is happening with continuity in the performance and affiliate marketing space.

    There is also some chatter on WickedFire Forum, you can read that here.

    Continuity, membership, subscription, auto-ship, auto-renew, call it what you like, it is something that needs disclosure.  I have suspected for some time that issuing banks would correct this option with additional disclosure, but the FTC beat them to the punch.  Last month’s update to the Guidelines for Online Sales and Blog Post/Testimonials has made it crystal clear that the performance marketing slice of the online marketing industry is under a microscope.

    For those who are not aware, a number of campaigns in the CPA Networks have been gone dark, and more will be modified to either make them more transparent to the end user or modified from a free “anything”, to a more traditional direct sale approach.  Last week, Wells Fargo announced to it’s transaction processing partners that they no longer be in the business of taking transactions involving rebills, continuity, and/or a negative billing option.  Essentially this means that any card issued by Wells Fargo, and I am assuming their recent acquisition Wachovia issued cards as well, will no longer be able to be “dinged” month after month automatically by the continuity fairy.

    Credit  issuing banks in the US are seeing their chargeoff rates increase monthly.  This combined with increasing costs of servicing specific types of credit card transactions, such as auto-rebilled transactions, is forcing issuing banks to reconsider which lines of business actually make it the best margins.  When you get 20 people per 1000 transactions complaining about something to a live agent, the costs become prohibitive.  When you do hundreds of 1000’s of transactions daily, well the numbers just don’t make sense to continue servicing them.  This is what I believe is at the heart of the move.

    As I write this today, I believe this is just the tip of the iceberg of additional jettisoning of high risk, card not present (CNP) transaction types.  I fully expect to see Visa weigh in with additional category shutdowns as they have instituted recently on the Acai Berry products, as well as transactional type smackdowns, such as the negative options.  The nature of the Acai Berry offers smacked of an alleged scam, which included multiple subscriptions and other offenses.  (NOTE: read this Acai Berry Users Complaint board post to see how many acai berry users are fighting back against these types of predatory sites).

    What publishers need to be concerned about is the ability of the networks and their advertiser partners to either have already in place alternative payment methods, or how quickly they will be able to adapt  solutions to newer payment models that do not include risk free trials or negative options.  In addition, publishers should be more vigilant than ever of the campaigns they promote simply because when something affects the advertiser’s ability to process orders, that directly affects their ability to pay the networks who will in turn pay the publisher.

    It all falls downhill.  Look for advertisers (actually look for networks) who are doing their own due diligence on advertisers.  You want a network who works closely and directly with an advertiser, who can help them avoid industry issues and point them in the direction of partners they can trust, particularly for processing.  Work with your AM’s to get complimentary access to offers you want to run and then monitor how they treat their subscribers.  This is something that only you as a publisher can do and communicate to your audience. (and according to the FTC should be disclosing).

    So the sky isn’t falling, just Wells Fargo’s continuity business which is impacting a few transaction processors who do quite a good amount of business in the CPA Biz Opp and Health and Beauty space.  The sky does have some clouds and it is going to rain on more than a few publishers and advertisers (and CPA networks who were too highly vested in these types of offers) for a few months until Visa and MasterCard, Discover and American Express all weigh in on their versions of continuity/rebilling, and what is and isn’t acceptable.  Once the dust settles, the winners will be the ones who test religiously and develop multi-channel targeted landing and sales funnels.

    The publishers who work closely with those advertisers (and their networks) more than likely won’t be caught with their shorts down (or a smack down).

    no comment

    11

    Nov

    Compliance with FTC’s New Guidelines: My Own Disclosure

    Posted by admin  Published in CPA Networks, ClickFusion, FTC, Internet Marketing, Internet Scams, Online Advertisers, Online Fraud, online performance marketing

    FTC imposes strict new rules on advertisers using endorsements and blogsLet’s get this out of the way.

    Compliance Disclaimer: Some links on this site make me money.  Go Figure.  I am writing about Affiliate Marketing. So if you choose to purchase a product or service that is linked on this site, I want to thank you for helping a working stiff like me (and probably a lot like you) make a living from his passion.  It is this site’s intention to help you make more money for yourself and your family.  (But if you aren’t OK with that arrangement , then let the FTC know, since they are the ones who so gently requested that I inform you of any monetized links, my “material relationship” in FTC speak.  Heretofore, we were both OK with me just giving away good actionable information, views and reviews (and possibly some common sense); you, the reader,  enjoying reading it and thinking it was all just the ramblings of some sophomoric f**&ing philanthropist.  Don’t misunderstand me, I truly do enjoy helping more people understand the industry I work in, but even more so, I really like having asphalt shingles over my family’s  heads instead of cardboard.)

    Now I am not an attorney, although the companies I have worked with and for, have spent a small fortune making sure they hired the best compliance attorneys in the industry.  I am also not a qualified legal assistant nor have any degrees in that field or any credentials other than my own experience.   OK, now I have disclosed that I am not an expert in the field of law and that anything you read on this blog is not intended to be advice of any kind.

    If you have stuck around after the disclaimers to get to the good stuff, I thank you.  But I will not be sending you any gifts to thank you, as that might appear to entice you to endorse my blog.  In fact, If I send you anything I will make sure to disclose when I am taking your address that I am not placing you on any mailing list that will be used for any future mailings you did not want to receive to your mailbox from myself or any other third party entity.  Further I will be disclosing that I will not accept any form of gifts as an enticement for writing good things about you.  If you want to send me gifts, that is nice.  My birthday is December 16th.  Just don’t expect a shining review of a piece of crap.  Because a piece of crap will always be a piece of crap no matter what color you paint it.

    And that brings us to the impending Dec. 1st  deadline for compliance with the FTC’s 16 C.F.R. Part 255: Concerning the Use of Endorsements and Testimonials in Advertising: Notice Announcing Adoption of Revised Guides their Compliance Guidelines regarding endorsements and full disclosure.  According to the FTC’s David Vladeck, Director of the FTC’s Bureau of Consumer Protection. “We wouldn’t put our orders in writing if we weren’t going to enforce them.”

    If you make true statements, you can be liable under the guidelines.  If you make false statements knowingly, the guidelines are squarely aimed at you.  The problem with the truth is that while it may be a portion of your customers that experience phenomenal results, is this the case for all of your customers?  If it isn’t then you will need  to find a way to let them know this.  A simple “Individual Results May Vary” is no longer the de facto standard in for your product or services disclosure that not everyone will have the same experience.

    And if you are reading this and have ever endorsed me (and you know who you are), well then I have to thank you.  But I also have to disclose that every single one of the comments on my LinkedIn profile are completely unsolicited, even though most are gratuitously verbose about what I helped them with. I would like to also solicit anyone reading this blog to post an endorsement that is mediocre as I need to present a balanced and objective image to the consumer.  I do not want to mislead them that everyone likes what I do.  Unfortunately, the people I have pissed off over the years tend not to post endorsements.  So if you have written something about me or are planning to, you will be getting an email with a form that you will need to fill out that will forever prove that you think I actually know something (or not).  Oh yes, I must also disclose the material links of my association with them.  Most of the people who have written an endorsement or testimonial about me, I have never charged a dime for my time.

    The FTC is chartered to protect the consumer from fraud and deceptive practices, that is their only mission.  And from the looks of their website, they have adapted to using the Internet to get their message out.  Their has been no lack of publicity in the marketing and advertising community regarding this change and I am confident that there will be enforcements of this new standard almost immediately following the Dec. 1st 2009 deadline for compliance.  Those enforcements will serve as guideposts to where the edge of the envelope lies.

    In our slice of the industry, performance marketing,  I feel the players will be particularly scrutinized, as it is the fake blogs and unabashedly biased blog posts that have irked the FTC in the first place (or at least greatly contributed to it).  Affiliates have a tendency to find the edges and exploit them, in most cases unabated by the merchants greed and unwillingness to stop the train even though they were more than likely aware it was leading consumers down a path of poor customer service or product performance.

    The bottom line for all of this lies in transparency.

    Oh yea, on last thing while I am disclosing.  I work for www.ClickFusion.com , which is the fusion of an online ad agency, a Cost Per Action Network and Call Center Services serving both Publishers, Advertisers and Agencies.  It is a division of www.DotComSecrets.com, which is owned by my good friend and most respected colleague, Russell Brunson.  If you want more, visit the ClickFusion website and see what our vision is for creating the next evolution of an online advertising agency.  And yes these links and endorsement are paid for.  Hell, I know where my bread is buttered.

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    8

    Sep

    Pay-For-Performance Lead Generation Campaigns Gaining Acceptance

    Posted by admin  Published in Ad Agencies, CPA Network Advertising Distribution, CPA Networks, Internet Marketing, List Management, Online Advertisers, Performance Marketing, email marketing, increasing online campaign roi, lead generation online, online merchants, online performance marketing

    Average Cost of a Lead Generated OnlineA recent article in eMarketer has given new hope to the Performance Marketing space by revealing that cost per action lead generation campaigns are “catching on among marketers dealing with issues of measurability and audience engagement. Impression-based media buys are giving way, in some cases, to cost-per-lead advertising.”

    This is good news for those of us engaged in CPA network marketing. More stories such as this will attract larger budget advertisers looking to engage their customers on the 1 to 1 level.

    I have always wondered why companies such as Wal-Mart and Sears do not attempt to ask for customer’s emails in the store. But my suspicion is that they look at such a list as a liability and not an asset. Most of these behemoths (and the agencies) would probably not know what to do with the emails if they did collect them. My guess is also that their legal departments have reviewed CAN-SPAM and have found that the penalties for messing up could be prohibitive, so emailing consumers directly falls too far on the risk side of the equation.

    eMarketer articleThe article also shows that the most common engagement is through a brand/community site. Following that the most common methods include newsletters with deals in them or a free trial offer campaign.

    The point is, large brands need to start connecting with their end consumers in a more relevant and personalized way. Getting the lead generated is only the first step to engaging them and getting them to become their word of mouth marketers. As this article suggests and I highly agree with, marketers need to focus on just getting the name and email first, then use surveys and polls or other online means (that can be automated to handle million of requests) to learn more about that particular consumer and then begin to build a profile and ultimately a conversation with them.

    To subscribe to my newsletter, fill in the information below:

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    3

    Sep

    The State of CPA – A Report Covering CPA Network Distribution Trends for Advertisers, Networks and Publishers.

    Posted by admin  Published in Ad Agencies, Affiliate Commissions, Affiliate Fraud, Affiliate Management, Affiliate Marketing, CPA Network Advertising Distribution, CPA Networks, Internet Marketing, Online Ad Buying, Online Advertisers, Online Fraud, Performance Marketing, increasing online campaign roi, online merchants, online performance marketing, online search

    report cover for The State of CPA - A Report Covering CPA Network Distribution Trends for Advertisers, Networks and Publishers.Over the past 12 years I have seen a lot of things change on the Internet. A Lot.
    And if you believe in leprechauns and imaginary pots of gold, well there is a whole section waiting for you in West Las Vegas. Because I have seen my share of flame outs and f-ups to last me a lifetime. But I also have to temper the George Parker in me, with knowing when a truly good idea comes along. CPA Networks are actually a model that once it gets the bugs out, really works well. And not just for the players who are established, but newer players as well as more budgets get rolled into Internet Marketing.

    Performance marketing online takes many forms, but one thing is true for every player in the game:
    when it hits it hits big for everyone involved. Advertisers get quality sales/leads and pay only when a sale is made. No more guessing. Publishers get nice big commission checks and a steady stream of trusted campaigns that consistently convert. Networks gain when both sides of the equation benefit from their involvement, not only monetarily, but also in building their brand as the next generation of ad agencies.

    Performance, or Affiliate Marketing, uses all of the media channels available to generate
    traffic. Paid Search, CPM, Social Media tactics, Mobile and a host of other traffic driving techniques to generate quality sales. In theory it should all work perfectly. Publishers drive highly targeted and, at least in theory, qualified traffic, unless of course it is just unabashed incentivized traffic, in which
    case the Advertiser or network owning the property is more than likely monetizing the bejessus out of it.

    So you have Publishers creating millions of clicks of traffic everyday, and the Networks are
    administrating everything through DirectTrack or another tracking platform solution (or an in-house roll your own) so the Advertisers payments get distributed to the Publishers and the Network watches the gate for fraud. And hopefully the Advertiser knows what to do in this channel before they give it to an ad agency, or at the very least their agency has someone who has a clue or worked at a Network on staff to explain it to them.

    When Jason Wolfe created DirectTrack as well as KeyWord Max and The Affiliate Cross Pub Network, he then allowed any Advertiser that had an offer and affiliates, either in-house or on CJ or Linkshare or any other online affiliate management services, now could become their own mini-CJ (the leader at the time and probably still is for all I know). Whatever Jason is up to these days, you may want to watch him. He’s smart.

    For those of us who have done this for over a decade, this is not news. But what is news, is that no one has ever really documented what Jason’s original idea has morphed into. If Fortune 500 brands and their agencies took a harder look, as some have done, at the Cost Per Action model for distribution, more than a few might see how engaging actual users of their products, when done right, returns better than most CPM campaigns and can scale to withering heights, once again, if managed correctly.

    This is where the networks come in. In order for any Advertiser to win in this game, they need to monetize all post “action” activities from the sale or the lead generated. If Networks were more proactive in both the campaign development and creatives, as well as strategies that employ the strengths of the channel and do not play to it’s blind spots and weaknesses.

    This report attempts to capsulize my 12 years of online marketing experience as filtered through the last 11 months. In that time I helped to build, with a very talented team might I add, The Offeratti Network. I have as of this date, become un-enjoined with the company but continue to know that the strong foundation I helped to build will be successful far into the future. They are good people.

    The State of CPA – A Report Covering CPA Network Distribution Trends for Advertisers, Networks and Publishers.

    I know, long a** name, so what. It describes what the 28 pages (only 2 pics, sorry for you skimmers), contains and an honest no BS approach that has always been the way I approach this business. Something I learned in the early days of the dark side of the “industry”, was very simple: Traffic talks, BS walks. The numbers, particularly Advertiser ROI numbers, dictate everything in the Performance Marketing channel. Not EPC, Not eCPM (they have their place at the table for sure), but these can all be skewed by simply paying more. But the 1 in X Factor (raw page conversion) is where the actual wins are scored. It is the only leverage an Advertiser has.

    >So I wrote this report in like 4 days, because it has been sitting in my head for a couple of years. My experience has allowed me to have access to the highest levels of current CPA Network heads, as well as the Affiliate Manager levels (where the action is on the street) and everyone in between. I have listened, and I have asked the tough questions that have led to my conclusions. I have dealt with the various levels of consistency and inconsistency in how these top networks conduct their business.
    My in-depth discussions with these leaders of the CPA channel all share a common vision of
    where they want to see this advertising channel be, and where it is today, and WHAT IS NEEDED TO FIX IT! Networks need to stay ahead of the curve and I have uncovered several guideposts everyone agrees on that will move our segment of online advertising to the next level.

    Read My State of CPA Report

    By simply filling out the form below you will receive sent weekly insights,
    reviews and news of what is working in the CPA Channel and what isn’t.

    Sign up below.

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    31

    Aug

    New Article in Revenue Magazine Focuses on Profiling Your Lists for Better Profits

    Posted by admin  Published in Affiliate Marketing, Internet Marketing, List Management, Online Advertisers, email marketing, increasing online campaign roi, online merchants, online performance marketing

    The latest issue of Revenue Magazine arrived at my home this week, and to much surprise I found an article I penned gracing the lead article in the Columnists Section. I had almost forgotten writing the piece until my attorney and also a regular contributor himself to Revenue, David Klein of The Klein Zelman Law Offices (www.kleinzelman.com) called me to let me know my article was included.

    Revenue Magazine cover Revenue Magazine Jim Lillig

    The article outlines how Publishers and Advertisers can wring more money out of a subscriber list by Profiling the list members as a way to establish a better rapport, and thus a better understanding of the underlying buying motivations of the list member. In essence, how mine for gold in your list without pissing anyone off.

    Click here to download the online version of Revenue Magazine.

    no comment

    26

    Aug

    Illinois Attorney General Cracks Down On Affiliates Using Deceptive Practices

    Posted by admin  Published in Ad Agencies, Affiliate Fraud, Affiliate Marketing, Azoogle Ad Network, CPA Networks, FTC, Internet Marketing, Internet Scams, Online Advertisers, Online Fraud, online performance marketing

    AZN

    Recently, I received a stellar letter from Azoogle Ad Network (AZN) regarding their stance on the current state of litigation occurring on our industry. Here is an excerpt:

    �The Illinois State Attorney General�s Office, Oprah Winfrey, and Dr. Oz have filed a number of suits in the past day which may affect your business. The lawsuits send a clear message that using deceptive ad content, e.g., fake celebrity endorsements, not disclosing the price and re-bill terms, using fake blogs, etc., will not be tolerated. Please read the following for more information:

    The Illinois State AG has filed actions against three parties for deceptive advertising practices in the marketing of acai berry products and other dietary supplements. Please keep in mind that the regulators are choosing to directly pursue affiliate marketers for their marketing practices. The full text of the press release can be found here: Illinois Attorney General – MADIGAN FILES LAWSUITS AGAINST ACAI BERRY COMPANIES.

    Dr. Oz and Oprah Winfrey have also filed a lawsuit in New York for copyright and trademark infringement against approximately 50 companies, including advertisers, suppliers, ad networks, and affiliates. To put it bluntly, they are very unhappy of their celebrity status being used to market dietary supplements and cosmetics, without their permission. They have specifically listed hundreds of affiliate sites they want discontinued immediately, because the URLs use their name or the sites claim endorsements from Oprah/Dr. Oz. The full story can be found here: Oprah, Dr. Oz sue over false endorsements – Celebrities- msnbc.com�

    ?

    I agree completely with the actions of the AG in Illinois and NY, and as former head of a network, I can also tell you that the FTC crackdown that happened on July 1st is only the first wave in a new round of compliance wars aimed squarely at the Biz Opp and Health verticals.

    For too long (and I have been doing this for 12+ years) there has been a proliferation of substandard crap when it comes to offers. How can a consumer make a decision based on less than 50 words of copy and obtuse Terms & Conditions? These are the campaigns that all networks should be self policing themselves. I can tell you that there are several top networks, Azoogle and ClickBooth included, that take great pains to put campaign through compliance reviews. They are not the norm.

    As much as overly aggressive affiliates are to blame, networks also need to shoulder the responsibility of not putting these offers in front of publishers. The problem is, faked endorsements, celebrity pics and patently false testimonials actually do outperform a long format sales page or even a factually based sales page. Why? The only thing I can come up with is that these are the same people who buy carloads of Sham Wow’s and Snuggie’s. They are not rocket scientists, nor even good shoppers.

    Networks, if they want this segment of online advertising to survive and attract larger advertisers, need to collectively promote only compliant campaigns – no matter how much an advertiser is willing to pre-pay.

    In order to be compliant, you should look for the items Azoogle (thanks Marc P.) mentioned above, for sure, but here are a few other tips affiliates can use to judge if an offer is compliant.

    - Does the site explain any continuity/subscription charges above where the “action” on the page is. This could be a button, a form, or even a cart (in the case of an all-in-1 page format), whatever the “action” the end user is supposed to take on the page. If the page does not explain that after the initial Risk Free Trial, they will be charged X for whatever it is they are buying, then stay away. This is what the FTC will be looking for next. These disclosures need to be located ABOVE the action.

    - Does the site have a Privacy Policy, and does it make sense?

    - Does the site have an Earning Disclaimer on the page, not in a link.

    - Does the site have a Terms & Conditions that has an 800# to reach Customer Service. Also, does the T & C clearly spell out how to receive a refund or how to opt out of the Risk Free Trial (beware of convoluted process� of having to obtain a pin number from one phone number and then a series if steps to receive the actual refund)? I suggest calling the number and see what happens, possibly ask the operator how many refunds they issued that day.

    - If the campaign is a Risk Free Trial, does the site clearly disclose directly near the word FREE what the S/H fees are? Is it in typeface greater than 9 pica?

    - If you are truly serious, order the product and see for yourself what the ordering experience is, and then attempt to return it.

    - Never promote an offer that tells you that the $1 they are charging the consumer is going to be donated to charity and that this makes the offer totally free to the consumer. They are only using the transaction to get consumer’s information, as well as check to see if the card has money on it so they can rebill it.

    - Never promote an offer that is using any images of celebrities unless their name is on the product itself. Oprah does not endorse any particular brand of Acai berry. And the use of News Network logo’s is also a tip off that you may want to not promote this. In addition, if you see McAfee or HackerSafe badges, click on them, if they are not linked or unclickable they are there to deceive the consumer.

    - Lastly, make sure you do a search for the advertiser’s legal name and their address (should be disclosed in the T & C). Search for their name and add in the words “scam”, “fraud” or “spam”. You will also want to search the BBB to see if there are any unresolved complaints against the advertiser. NOTE: Beware of false review sites such as RipoffReport.com, they often have ulterior motives for posting negative reviews � such as charging the advertiser to remove them or worse yet, getting money to write a positive review.

    These are all things networks should police, in my opinion. I know I did at Offeratti, but we had a different approach to being a network. I wish I could say that for all networks.

    I applaud these actions by state’s AG’s, deceptive practices and Trademark infringement hurts everyone in our little niche of Internet Marketing. If we do not police ourselves it will be done for us and we will remain a little niche to major advertisers. And if you think the government isn’t watching, well I suggest you visit www.ftc.gov and peruse the guidelines they have for advertisers of Health products or Business Opportunity. You may think you can never promote another product again! You can, you just have to demand better from the networks who have taken these campaigns on as advertisers.

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    22

    Aug

    CPA Advertiser Best Resources To Stop Online Fraud

    Posted by admin  Published in Ad Agencies, Affiliate Fraud, Affiliate Marketing, CPA Networks, Internet Marketing, Online Advertisers, Online Fraud, Transaction Processors, online merchants, online performance marketing

    Online_fraud_advertisersAs a long time CPA trench worker, on both the advertiser and publisher side of the bench, I have noticed that many advertisers do not particularly take the precautions that they should when operating in an online environment. Particularly when it comes to CPA network distribution.

    I have compiled a few of my favorite links that advertisers should find useful to protect themselves against fraud at every stage of the buying process. Because all online merchants have to deal with card-not-present transactions, they also have to strike a balance between fraud and cancellation rates.

    The article located here will give you an idea of some of the factors using AVS (Address Verification Services) alone, will not be enough in todays online environment. If you take transactions online you will want to read this document from Targusinfo.com.

    I also urge you to review the Merchants Risk Council. Their Mission, as stated on their website as follows:

    The Merchant Risk Council (MRC) is a merchant-led trade association focused on electronic commerce risk and payments globally. We lead industry networking, education and advocacy programs to make electronic commerce more efficient, safe and profitable.

    I have found it an invaluable resource for looking into topics ranging from online fraud prevention to merchant account vendors and validation services.

    Here is a link to The Merchant Risk Council.

    Litle & Co. is one of the most respected companies in payment management and processing platform providers. This article has some sanguine advice for all merchants looking to improve their continuity billing practices. If you do continuity, this is a must read article. on how your processor can help you mine more money from your campaign

    Litle & Co click here to visit their site (which is also chock full of great information)

    If you are in need of a verification service, please make sure to check the link below. TargusInfo provides one of the most complete solutions in the processing space and can assist you with a rigorous review of your online transaction fraud exposure. I highly recommend them to anyone who does not have validation in place for lead generation or direct sale campaigns. Here is a great article on how validation can actually help increase revenues.

    Lastly, if you are in need of a shopping cart that can help you increase conversions by offering one step upsells and a host of other features that can help you increase your Average Revenue per Initial Order (ARIS), I highly recommend using Cydec. They have a rock solid platform, and the user interface has just been revamped and makes it easier than ever for an online merchant to take transactions easily, with or without their own merchant account (they can also hook up to PayPal.) The setup is quick and easy and their prices are very reasonable. Terrific for information based products as well.

    The site is brand new and they are not even really open to the public, but you can see the product demo for Cydec here.

    If you are a reseller or an agency, they have also built a white label program for you to resell as your own to your clients, which can be a very powerful tool as you can offer a 1 stop solution for your advertiser clients. Here is a link to the Cydec Private Label Reseller Program.

    I hope these resources help you to shape a more complete fraud prevention policy and approach to your transactions. Fraud will never be eliminated, but it can be minimized with rock solid practices and trusted partners.

    no comment

    29

    Jul

    The Power of a Phone Call and Affiliate Marketing

    Posted by admin  Published in Affiliate Fraud, Affiliate Management, Affiliate Marketing, CPA Networks, Internet Marketing, offeratti, online performance marketing

    Networking worksLast night I was doing my normal routine of answering hundreds of emails and working on multiple projects at the same time, in general staying up way too late for most people who are not meth freaks. But one of the tasks that I enjoy the best in the wee hours is reviewing new affiliates’ applications to my network, Offeratti. Particularly when they are from countries you know it is daytime, so you have a good chance of getting them on the phone.

    I am usually inundated with affiliate applications for Offeratti, we have some great offers and a very loyal base of existing publishers who spread the word for us (we really appreciate that). But when it comes to publishers who participate in affiliate marketing who are not from the US or Canada, more often than not, they are rejected by CPA networks because of their location with little or no consideration of their talents or ability to convert on offers. I have to admit, I too have succumbed to this method at times. Simply because the ratio of legitimate foreigh applications I get to those who are blatantly fraudulent is astounding. Something on the order of 5% are legit, so you can see how one can get jaded.

    I personally review every affiliate application that comes in to Offeratti.com, and in most cases make an outbound call to review their application with them as well as how the Offeratti Publisher Support Monks can best maximize their profit by understanding how each affiliate drives traffic. It allows us to have ZERO fraudulent activity on our network, so the extra effort on the front end is well worth it to avoid fraud issues that can be very costly in terms of time and lost revenue.

    So last night, when I saw an application come from Thailand (a known hot bed of fraud), I was tempted to to simply deny the application on just their location. But being the eternal optimist, and also the fact that the application actually had a decent website attached to it, I decided to use Skype at 1 AM and call Thailand (where it was noon already). As it turns out, it was one of the more profitable calls I made all day.

    You see, the affiliate had never had anyone from any network call him – EVER! This was a real opportunity to relate to this new affiliate how Offeratti is different in many ways from other CPA networks in terms of how we treat our affiliate and our advertisers. We really do want to be the Zappos of CPA Networks, at least in putting customer service first. We spent an hour on the phone reviewing how we could work together. He related to me that he has a team of people who are dedicated to “old school” techniques of online marketing. Namely SEO and PPC, with a good amount of email thrown in for good measure. I was able to help guide him to the offers that would work best for his traffic, as well as make a list of resources that we will supply his team with to better market our Exclusive campaigns.

    I must have done something right, because his blog post today at CrunchyPost.com also got several more affiliates to seek out Offeratti and sign up. If I had simply taken the usual route and not gone the extra step to personally call this affiliate, I would not have been able to make a new friend across the globe, but I also would have turned my back on someone who has the potential to add hundreds of sales a month to our numbers. I have always believed that even in a wired world, it still comes down to people, no matter how hard computers keep trying to remove us from the equation. Pick up a phone and talk to someone.

    And last but not least, Happy Birthday to a great friend and incredible marketer, Perry Belcher. Have a few on me buddy – see you in Austin real soon.

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    24

    Jun

    Affiliate Convention – Putting Affiliates First at This Affiliate Marketing Event

    Posted by admin  Published in Affiliate Marketing, Heather Paulson, Internet Marketing Conferences, Webmaster Radio, online marketing conferences, online performance marketing

    AffConAffiliate Convention in Denver this last week, proved to be one of the surprise events of the year. Attended by over 1200 affiliates, publishers, networks, agencies and service providers, the conference was a three day network bonanza.

    The conference itself was a collaboration of several of the performance marketing industry’s best known players including Heather Paulson and her Paulson Management Group, Webmaster Radio’s Brandy Shapiro Babin and Daron Babin, as well as AffEuro.

    In fact it was hard to tell who were the real organizers because the entire event went without a hitch. I was lucky enough to be chosen to speak on two panels on Friday the 19th. The sessions were well attended and I was honored to share the stage with Shai Pritz, CEO of Uniqueleads, as well as Graham Gochneaur, CMO of Clickbooth, both of which gave incredible insights on the panel named “How to Get What You Want From Your Affiliate Manager”.

    I also sat on a panel that explored “Negotiation for the Best CPA or RevShare Models” with a brilliant woman who I had never had the pleasure of meeting before, Gillian Muessig, President of SEOmoz.org. I found her explanation of how Outsourced Program Management works one of the best I have heard. The session again was well attended and the questions were very well aimed at the subject matter. My part of the panel was focused manly on negotiating within a CPA network and how to leverage yourself into higher commission payouts when you are new to the industry.

    Overall the attendance was dominated by affiliates, which is quite different from other affiliate marketing conferences. I believe the last count was over 850 affiliates out of 1200+ attendees. I found it particularly well thought out to have a color coded badging system so that everyone could easily identify who they wanted to talk with. I kept my eye on the red badges, as these were top affiliates who I had come to the conference to uncover and hopefully convince to join Offeratti.

    I have to say I was successful in that endeavor, meeting literally over 100 affiliates over the course of three days. many of whom have become Offeratti affiliates. I am confident that come December, we are going to want to sponsor a booth and most likely an event at the next AffCon as it is being dubbed by insiders. It was refreshing to have an event where the main starts got in for free and were extremely accessible and eager to learn more about the industry and how to succeed. This was truly a show for affiliates where they could be in control. Which isn’t always the way I have seen it at other industry events.

    My hat is off to the organizers for pulling together a terrific show in a simply great location (Denver). Thank you for putting the Affiliate back in Affiliate Conventions.

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    24

    Jun

    How Microsoft Can Sting Google With Bing

    Posted by admin  Published in Affiliate Marketing, Internet Marketing, bing, google, microsoft, online performance marketing, online search

    Bing LogoIf Google can be credited with anything in this world, beyond not being evil, they deserve to be recognized for a brilliant execution of a business plan they never really intended, but have allowed to flourish. The business plan I am referring to is the whole Make Money From Google genre of eBooks, Online Courses, membership sites and coaching campaigns that have sprung up around AdSense.

    In Offervault, there are no less than 40 campaigns running right now that Feature a Google work from home type campaign. The campaigns are generally along the same lines as far as content goes, they tell the end user to pick a niche, then start a blog or other website, place AdSense ads on it and start article marketing your butt off.

    While the formula is simple enough to understand, get an army of marketers all selling people who want to be marketers. Along the way Google gets richer and garners more traffic from searches because of this subculture of online marketing entrepreneurs. Google seems to be a willing participant in this organic movement in that the sites that promote these types of campaigns all have Google in the name of the URL. I can only assume that these sites continue to operate sans the usual Cease & Desist letters most infringement cases are plagued with. I would hope Microsoft takes this cue as well.

    So why isnt Microsoft making Bing more attractive to would be marketers. Granted they only have a sliver of the search market, Bing has been reported by Reuters as grabbing “12.1 percent of U.S. Internet searches for the work week June 8-12″, according to data released by industry tracker comScore earlier on Wednesday. The prospect of having throngs of marketers promoting Bing as the next cash cow could add that and more to their numbers, without spending $80MM.

    Googles many Biz Opp campaigns for performance marketing channels is completely organic in its growth. Marketers early on realized that niche websites can get clicks on AdSense text ads and in turn one can make a decent additional income from this sort of arrangement. If MS with all of its monster marketing budget could transform Bing into an entrepreneurs dream, they could increase market share in Search. Furthermore, if they could encourage Bing toolbar downloads, just as Google did with its toolbar for IE and Firefox, its share would grow even larger.

    For Microsoft to shed its agency based marketing plans in lieu of online entrepreneurs organically growing their numbers, is probably a pipe dream. But if they were to make Bing friendly to the online performance marketing channels such as CPA Networks’ publisher bases with a well thought out approach to getting these marketers to promote Bing based make money online campaigns (i.e. work from home type campaigns), they could save a lot of sheckles in the process.

    What self respecting I wanna be rich tomorrow, but only want to spend an hour or so a day getting there biz opp prospect could resist the temptation of the headline The Worlds Richest Company Wants To Pay You To Start a Business. Turns out it, this would actually be a true statement.

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